Cannot close Popup window in Desktop application

Help Studio
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1

I encountered an issue of not being able to close popup window in Desktop application. After clicking search button by RPA, a window will pop up. It seems like that UiPath bot will stop running, neither shows timeout error for “Click” activity to click “Ok” button to close the popup window(after 30 seconds) nor runs the next activity.

I even tried activity “Click Image” but unfortunately it doesn’t have any response. It looks like UiPath stopping running (of course it is not stopped). I attached a screenshot for your reference.

Can anybody give me advice on the issue? Thanks.

popup window
popup window720×669 47.3 KB

2

Hi @liu_shubin

Try running the code in debug mode.

3

Thanks. Unfortunately it doesn’t work.

4

Hi @liu_shubin

On element appear activity in this version is not working. It was some type of bug from UiPath. Use the another activity instead of on element appear.

Hope it helps!!

5

Hey @liu_shubin ,
Try using “Click OCR text” Activity
image

6

Thanks. I’ll try it.

7

Yes Sure!, and please let us know the outcome

8

Hi @liu_shubin

Try with check app state activity.

9

Unfortunately it doesn’t work. The popup windows is a Modal form (in VB.Net term), which cannot be detected by UiPath. I tried to use Click Image activity and it works at last, although it is not my preferred solution.