Cannot Approve Any Automation Idea In Automation Hub / Connect Enterprise

Resolution when it is not possible to approve any automation idea in Connect Enterprise?

Root Cause: The Connect Enterprise web app makes API calls to perform CRUD operations. Generally, when the machine is connected to an organization’s network which is secure, it blocks all the requests / responses to / from unknown sources.

Resolution: Whitelist the custom domain IP assigned in Azure App service

  • Connect Enterprise public IP:

If whitelisting above IP does not work or the Infrastructure needs a FQDN to be whitelisted instead of IP, then either

All the traffic is handled via CloudFlare - When an automation idea is being approved, the traffic is flown through a CloudFlare IP before reaching the app.