Can we use email automation using Agentic AI?

Help Forum
1

Hi all!
Is their any pre requisite to work on email automation where as requirement is open the email and click on the link inside the mail I wanted to do using Agentic AI

2
  • Email access set up (Outlook/Gmail/M365 integration)
  • Mail activity or Agent tool to read email content
  • Links must be accessible (no MFA/CAPTCHA blocks)
  • Agentic AI can decide which link to click, but UI automation/browser access is still required to actually open and click the link
3

depends on what you are doing..
you’ll have to understand the problem statement first, rather than deciding that you want to use APA.
IMO, from what you have described, you need only RPA.

regards
SG.

4

@vhvinodsai

  1. create a tool to read email or add the integration service get mail
  2. instruct the agent to grab the url in the email
  3. Depending on what you want to do with link add the tools approriately

cheers

5

@vhvinodsai

Using Agentic AI will be overkilling of the use case. This is best case for RPA. RPA workflow will be able to handle it efficiently.

If you still want Agentic solution, you can build RAP workflow to extract the email body URL and to open the url and use this RPA workflow as a tool in the agent.

Also think about the Agent security while directly passing the email to Agent.

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