Can u please any tell how to resolve uipath opening issuse?

Help
1

Hi everyone, i am using Community edition, Recently i encountered new problem, I am unable to open uipath studio. It was working fine till afternoon suddenly it is not loading. I am not getting any error message and i searched in forum also i tried couple of solution which did not worked for me. I hope for help on this soon

2

Please look into this issue @Rammohan91 @ClaytonM @balupad14

3

Hi @Manjuts90

Could you restart your machine to make sure that all the services are properly restarted? If not, I would suggest a fresh install, it might be that something went wrong with the update to the new Stable release.

4

@loginerror can u post link to download uipath

5

Hey @Manjuts90, From where are you trying to start the studio? I hope you are running it from UiPath.Studio.exe from ‘…AppData\Local\UiPath’ installation path.

Thanks,
Rammohan B.

6

You can always request the link from the uipath.com website, it is the safest way to get the most recent version.

7

Can you check the window log. Has anything.
May be can get idea.

Regards
Balamurugan

8

@Rammohan91 i have desktop shortcut for starting uipath studio from there i am running uipath till now. i tried option given by you its working but doing like what u said i cant open any downloaded file from internet we have create new file always

9

@balupad14 i have checked please find below screenshot of details.

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{“message”:“SubmitHeartbeat failed, err: System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: The remote name could not be resolved: ‘platform.uipath.com’\r\n at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)\r\n at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)\r\n — End of inner exception stack trace —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Utils.HttpLoggingHandler.d__4.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Orchestrator.Clients.OrchestratorClient.d__20.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Orchestrator.Notifications.HeartbeatGenerator.d__16.MoveNext()”,“level”:“Error”,“logType”:“Default”,“timeStamp”:“2018-10-02T15:17:03.0368629+05:30”,“fingerprint”:“dsa”}

like above i am getting message there

10

@loginerror I will wait till tomorrow if same problem exists i will do as u say.

11

Did this ever get resolved? I’m having the same issue after a fresh install of 18.2.3

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@cjackson824 I uninstalled old copy and installed again. From that time it is working perfectly.

13

Thanks! I’ve had this issue on 2 separate robots. I think I’m going to just reinstall the Orchestrator from scratch.

1 Like
14

@cjackson824 I think it will solve ur problem.

15

Re-install fixed it.

Thanks for the input!

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