Can someone elaborate how SLA and SLA, At Risk work

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I bumped into this question while studying Orchestrator Triggers and Monitoring:

Consider an item added to a queue at 17:00. The average processing time of the queue is 30 minutes. The SLA is 3 hours and the risk SLA is 2 hours. If a robot picks it up at 18:30, what would the status of the queue item be?

a. Out SLA

b. In SLA

c. In SLA, at risk

I am kinda confused about how’s the answer ‘In SLA’. I analyzed the question this way:

  • Robot picks up the queue at 18:30
  • Ends the transaction at 19:00
  • Risk deadline at 19:00
  • Deadline at 20:00

The risk deadline still covers the transaction end time, hence SLA, At Risk.

Is there something I am missing? Thank you so much.

2

Hi,

The official document “At risk” section says, “they are not going to be processed within the risk deadline”. In this case, as the item will be processed by (within) 19:00 (deadline), it doesn’t apply “at risk”

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Regards,

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That’s very helpful. It’s clear to me now. Thank you so much for your help!

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