BOT Running Doing Nothing . Orchestrator showing no error

orchestrator

#1

Hi

We are facing issues where Orchestrator log shows like BOT is running but in actual BOT is struck at a point where it doesn’t know what to do
Example - Orchestrator log says its running but in detail log BOT didn’t do any activity for last 5 or 6 hours

What is the best way to address where BOT is not doing any work and sitting idle ?

Regards
Avinash


#2

Depends on what he’s hung up on.

If you’re using a State Machine, make sure you’re not stuck without a valid transition (try putting logs in trigger, transition action and exit).


#3

Hello Andrzej

How can we check if BOT is not struck on a valid reason ?

Regards
Avinash


#4

That’s a question you need to answer - we don’t know your process.

Either way, your initial post was that it was stuck “doing nothing”. Nothing seems to not be what you wanted, thus you need to check where it hangs/loops.


#5

Hi Andrzej

Working and Not Working Example below . After Step 7 of NOT WORKING example BOT is struck .

WORKING

  1. Started : Entering Values in SAP
  2. Completed - Entering Values in SAP
  3. Started - Entering Values in Master Data Excel File Item Text:FLG WN I 3 IN XS 600 RF A/SA105N FRGD CS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  4. Completed - Entering Values in Master Data Excel File Item Text:FLG WN I 3 IN XS 600 RF A/SA105N FRGD CS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  5. Started - Reading Values from Master Data Excel Started - After entering fetched values from SAP into it.
  6. Completed- Reading values from Excel:GL Account Value =6330100/ Material Value =#N/A/ Unit Value =#N/A/ Correct Cost Centre Value =/ Correct WBSE Value =CC-127050.AL.MEC/ Correct Order Value =/ CorrectOPSC Value =
  7. Started : Entering Values in SAP
  8. Completed - Entering Values in SAP

NOT WORKING

  1. Started : Entering Values in SAP
  2. Completed - Entering Values in SAP
  3. Started - Entering Values in Master Data Excel File Item Text:T RED I 3 IN X 2 IN XS BW SML A/SA234 AS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  4. Completed - Entering Values in Master Data Excel File Item Text:T RED I 3 IN X 2 IN XS BW SML A/SA234 AS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  5. Started - Reading Values from Master Data Excel Started - After entering fetched values from SAP into it.
  6. Completed- Reading values from Excel:GL Account Value =6330100/ Material Value =#N/A/ Unit Value =#N/A/ Correct Cost Centre Value =/ Correct WBSE Value =CC-127050.AL.MEC/ Correct Order Value =/ CorrectOPSC Value =
    7) Started : Entering Values in SAP

Regards
Avi