BOT Running Doing Nothing . Orchestrator showing no error

Help
1

Hi

We are facing issues where Orchestrator log shows like BOT is running but in actual BOT is struck at a point where it doesn’t know what to do
Example - Orchestrator log says its running but in detail log BOT didn’t do any activity for last 5 or 6 hours

What is the best way to address where BOT is not doing any work and sitting idle ?

Regards
Avinash

2

Depends on what he’s hung up on.

If you’re using a State Machine, make sure you’re not stuck without a valid transition (try putting logs in trigger, transition action and exit).

3

Hello Andrzej

How can we check if BOT is not struck on a valid reason ?

Regards
Avinash

4

That’s a question you need to answer - we don’t know your process.

Either way, your initial post was that it was stuck “doing nothing”. Nothing seems to not be what you wanted, thus you need to check where it hangs/loops.

5

Hi Andrzej

Working and Not Working Example below . After Step 7 of NOT WORKING example BOT is struck .

WORKING

  1. Started : Entering Values in SAP
  2. Completed - Entering Values in SAP
  3. Started - Entering Values in Master Data Excel File Item Text:FLG WN I 3 IN XS 600 RF A/SA105N FRGD CS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  4. Completed - Entering Values in Master Data Excel File Item Text:FLG WN I 3 IN XS 600 RF A/SA105N FRGD CS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  5. Started - Reading Values from Master Data Excel Started - After entering fetched values from SAP into it.
  6. Completed- Reading values from Excel:GL Account Value =6330100/ Material Value =#N/A/ Unit Value =#N/A/ Correct Cost Centre Value =/ Correct WBSE Value =CC-127050.AL.MEC/ Correct Order Value =/ CorrectOPSC Value =
  7. Started : Entering Values in SAP
  8. Completed - Entering Values in SAP

NOT WORKING

  1. Started : Entering Values in SAP
  2. Completed - Entering Values in SAP
  3. Started - Entering Values in Master Data Excel File Item Text:T RED I 3 IN X 2 IN XS BW SML A/SA234 AS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  4. Completed - Entering Values in Master Data Excel File Item Text:T RED I 3 IN X 2 IN XS BW SML A/SA234 AS/ Cost Center:/ WBS Element:CC-127050.AL.MEC/ Order:/ ServiceDate:01/30/2018
  5. Started - Reading Values from Master Data Excel Started - After entering fetched values from SAP into it.
  6. Completed- Reading values from Excel:GL Account Value =6330100/ Material Value =#N/A/ Unit Value =#N/A/ Correct Cost Centre Value =/ Correct WBSE Value =CC-127050.AL.MEC/ Correct Order Value =/ CorrectOPSC Value =
    7) Started : Entering Values in SAP

Regards
Avi

6

I am facing the same, The uipath Bot is running but doing nothing

7

Yeah the same issue is happening after migrating to 2019.4.3 version. Also I’ve checked the IE browser status in the Task manager but It’s normal. Don’t know why this problem is happening

8

Which version of UiPath studio & Orchestrator are you using ? I’ve recently migrated to Orchestrator 2019.4.3 and I’m getting this issue. My code works fine when running through 2018.4.1.

9

Mine working fine now. There was some issue with code. Now all good

11

Hi actually i had different issue due to that o faced this issue. I have loop which was wrongly running to infinity hehe.

12

Hi Avi ,

I faced the samre issue today did you find out the resolution or the reason why this was happening?