Something I’ve noticed. I’m not sure if this is the issue or not, but I am wondering if I could get some help writing this logic.
I notice the last few times the bot “froze” was when the Zendesk API was checking for attachments. Tickets without attachments come back with “comments” with an object below it, not referencing “attachments”. Tickets with attachments will reference “attachments” in the comments object (which it should).
The last few tickets that were “stuck” had “attachments”: with a blank array. I am wondering if the bot is being tricked into thinking there are attachments there when there are not.
Does anyone know how to write the logic that would check for that, and if found, break out of the loop? Or at least log the message and exit the activity?
Thank you!
