Bot not responding and hanging while started testing in QA without throwing any exception from past 16 hours

Help
,
1

Hi all
@loginerror

we are facing issue with orchestrator 2018.4.4
Bot not responding and hanging while started testing in QA without throwing any exception from past 16 hours

Best Regards,
Naveen

2

@Naveen.Ch,

If you have option to include text file log include those, you will be able to identify the issue.

If you are using any paths, check whether you have access to the path or not.

3

Hi @Naveen.Ch,

Is bot in Attended mode or UnAttended mode?
Also add logs in workflow to check progress of bot and also to check if bot is stuck in any loop.

4

Hi,

Working fine in development
but in QA server attended and unattended mode cursor is not at all moving to another step .As soon as launching website

Best Regards,
naveen

5

Fine
May I know what is the process actually involved
Like what is the sequence of activities used
Cheers @Naveen.Ch

1 Like
6

Hi @Palaniyappan

we are reading the excel template then bot should check image exist some elements in browsers

If we comment the reading temple work flow bot is navigating properly .

but If we un comment the read excel template code bot is not able to find image exist and hanging as soon as reading the excel template.

There is no relationship between reading temple and image exist activity in browser …still bot is hanging not throwing any exceptions as well

I have tried giving msg box after reading the template its showing properly as soon as showing msg box bot is not clicking any element

Best Regards
Naveen