HI , We are facing an issue with send mail to particular user bot is not able to send mail remanning users bot is able to send the mail. can i know why it’s not sending the mail, we are using individual Email id, now we added one mail id belongs group mail creation, users have accepted the mail fr…

@Shaik_Ghouse_Basha1 welcome to the community manually are you able to send the email using same mail id which is failing? if not then the id is wrong cheers

HI , Manually i compose i send mail to that Email id its sending to users , from bot its is not sending mail

@Shaik_Ghouse_Basha1 Is a geoup mail id added to outlook local contacts? Cheers

@Shaik_Ghouse_Basha1 Is it a local outlook group that is created? Does it have a mail id? Cheers

HI @Anil_G I am not sure its local group are not that is created by user It has an Email id like these ((mailto:xxxxxxxxxx.onmicrosoft.com)

@Shaik_Ghouse_Basha1 What activities are you using? As per email domain looks like its a local group created…may be only works with outlook if that group is present in the outlook that is being used Cheers

HI @Anil_G We are using Microsoft Office 365 Scope. activity

Have your email administrators verify that the bot account is allowed to send to group mailboxes.

@Shaik_Ghouse_Basha1 Checkk this [image] Cannot send email to contact group - recipient is not valid, recipient is not resolved Activities @KevinE if you see there is a special instrcution separately mentioned for outlook desktop but not for others [image] Also if yo…

Bot is not able to send mail

Help Activities

Anil_G (Anil Gorthi) November 30, 2023, 2:24pm 11

@Shaik_Ghouse_Basha1

Checkk this

Cheers

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Bot is not able to send mail

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