Best way to configure BOT

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1

Hi,
I like to know. What is the best way for BOT configuration. Right now I am following when a new ticket comes in service now. Powers hell will read the input and trigger uipath orchestration in interval of 30 minutes. I like to change this process like another PS for monitoring tickets if any jobs run script to add in queue list if not it should trigger right away. Anyone guide me here.

Thanks
Dhanendran.

2

Hi @Dhanendran -You can make use of Queue Triggers here.

  • Call Queue API from Service Now to add item to a queue as soon as any tickets comes in.
  • Put a Queue Trigger on this Queue which will trigger your actual process.

Queue Trigger Link