Automation Process fails in Orchestrator

Help Orchestrator
1

We have an automation process that works successfully in UiPath Studio (DEV) and also runs successfully via UiPath Assistant on our production server. However, when the same process is executed directly from Orchestrator, it fails with an authentication error when attempting to retrieve credentials from Orchestrator assets.

It appears that the robot is unable to read or access Orchestrator assets during execution. The robot identity rbott@slns-unattended was automatically created during our tenant upgrade to UiPath 2024.10.5, which occurred a few months ago, and I suspect this may be related.

Could you please assist with the following?

  1. Why the robot fails to authenticate when retrieving assets from Orchestrator.

  2. Confirm whether the robot identity created during the tenant upgrade requires reconfiguration (permissions, folders, roles, credential store access, etc.). I am unable to locate this identity in Orchestrator but it appears in error logs that robot name: rbott@slns-unattended.

  3. Advise on the correct steps to ensure the unattended robot can access required assets.

Thank you.

2

You can ask the admin to reassign permissions to Robot identities and also re-link
Machines and identities.
Additionally, ensure that the Robot password is provided and that the Robot username is in the correct format.

3

@zach25

Welcome to the community

Can you check if roles to get or view assets is given

you can find all users in manage access tab under tenants

cheers