At present we are using UI Path in our Citrix production environment and it has been nearly a year. we are severely suffering from errors like (selector not found, object ref not set , desktop disconnected on exception ).
We are mostly concern about (selector not found, object ref not set , desktop disconnected on exception ). Development team claims they are following your best practices and we are still not sure why we are still having this problems.
As per our current stats robot has 60 to 70 % failure ratio.
Robot daily processes approx 133 cases and out of which approx 80 are failures.
So you can imagine the impact in terms of productivity. we are not worried about how much time robot takes to process a case. our worry is why robot is not able to perform the set of recorded activities. why is it so difficult for robot to process the case ?
Now we are planning to upgrade and just wanted to understand few points.
- Is Citrix is a good choice for us/ anyone ?
- Do we any options apart from Citrix ?
Bottom line => we want error free production environment. we do have your resources in our organization but still we are helpless !!