My company processes numerous inbound HR files from various clients daily. We have automatic checks to test the data’s integrity. After testing, an error report is generated showing all erroneous data rows due to missing fields or string issues. A person manually reads this report to determine which issues can be resolved internally and which need to be sent to the client, following SOPs. They then draft an email to the client. For issues that can be resolved internally, they follow a rule-based process involving multiple windows and clicks in a tool before closing the issue. What is the potential for automation in this case?
- You can parse and assess error report based on rules manually getting applied.
- Drafting and sending emails can be automated.
- Applying internal fixes can be automated too.
- Closing and logging tickets can be done using UiPath.