Attended automation failing on first run

Help Studio
1

We are using Microsoft Edge browser for an attended automation. We have installed the browser extension.
Problem:
Every morning when the user tries to start the bot, it fails with cannot communicate with browser error. After that, it works fine.

We initially thought this might be related to group policy, but checked the policies before running the bot and they are applied correctly.

Any ideas?

2

@deep12us

welcome to the community

check if when starting firsttime if the browser extension is enabled or not

also check if this is running in task manager ChromeNativeMessaging.exe …his is needed for the extension to work,…may be on restart this is getting closed

check this for all ways

cheers

3

Thanks for your response.
We contacted UiPath support and they suggested to upgrade to 23.10.13 and also to make sure the acces urls and incognito checkboxes for extension are checked. This resolved the issue for most of the users, but still there are a handful of users for whom this is repeating everytime they start the bot. As a work around we asked the users to stop the bot on failure and restart, which they have to do multiple times.
Also we checked the chrome navite messaging host in task manager which is running before and during the bot runtime.
Not sure of the next debug steps.

4

@deep12us

Now it looks like a group policy issue…

Try to check with you gp team

https://docs.uipath.com/studio/standalone/2023.10/user-guide/Chrome-group-policies#:~:text=If%20the%20UiPath%20Extension%20for,setting%20in%20the%20troubleshooting%20page.

We faced a similar issue where the details are being refreshed because of gp changes…sworth a try…better let the support team also know about this

Cheers