Hello,
We just updated UiPath recently on our DEV robot machines to 25.10.4 and after the update, all our unattended users cannot open their automations in Assistant even if they have all necessary roles/permissions.
Was something changed with this update in the way how licenses work? I could not find anything in documentation, and also with UiPath 24.10.8 works perfectly fine. Any ideas?
Thank you!
Can you please navigate to https://cloud.uipath.com//portal_/admin/licenses
and check under License allocations to users. You have to make sure that UA has Automation developer license allocated. Once you confirm it, check access under Manage access tab and under sub folder if any.
Thanks,
Kunal
Hello @Kunal_Kumar1 ,
Thanks for you response, but with 24.10.8 version this license assignment was not needed, of course having a developer license assigned would work, but I would expect also to be able to work also with an Unattended license.
Verify the machine template has unattended runtimes and is assigned to the folder; robot account has “Allow to be Automation User” (tenant) and “Automation User” (folder).
Happy Automation
Hello @prashant1603765, thanks for your reply, but roles are already there and also machine template runtimes, like I said with the same configuration using UiPath 24.10.8 works..
Are the installed versions of Studio and Robot matched or not ?
You are signed in as a user on UiPath assistant. If you sign the user out - I see initials are UA, then you will see if the machine is connected as unattended or not.
Thanks,
Kunal
@Frincu_Ionut1 What status do you see when you sign out the user?
@Kunal_Kumar1
This is how it looks if I sign out
Perfect! This means you can run unattended automations on this user. Now what do you want to achieve? You said unattended automations can’t load automations and it is right, if you are not signed in with a user who has automation developer license you can’t see the automations on assistant.
If you want to see/run Automations in attended mode, first configure the respective user with automation dev license and then sign in and use.
@Kunal_Kumar1 like I said, with UiPath version 24.10.8 and with the same user and permissions I was able to see my automations in Assistant, and the only thing I did was to update to 25.10.4.
@Frincu_Ionut1 Please share a snapshot of License Allocations to Users page
Like this : https://cloud.uipath.com//portal_/admin/licenses
Welcome to the community
such instances are reported earlier…upgrading to a different version fixed so please try the same
cheers
Yes, this is a known issue after upgrading to 25.10.4. There was no major documented change, but license enforcement became stricter. Even if roles are assigned, unattended users must have the correct license explicitly allocated and proper folder access.
Check license allocation in Orchestrator, verify the user has access to the folders where processes are published, then disconnect and reconnect the Assistant or reassign the machine key. Downgrading to 24.10.x also confirms it’s version related.
