App crashes with Studio but not with human

Help Studio
, ,
1

Hi guys,

I’m currently working with our in-house ERP system, attempting to automate a task that involves printing several documents one by one.

For some reason, when I attempt to automate this process using UiPath, the application crashes. However, when I perform the task manually, everything works fine. Do you have any ideas why this might be happening?

I’m encountering this issue specifically when I’m on the screen shown in the attached image. Initially, I fill in the highlighted fields, and the automation works up until that point. However, when I attempt to load the document, the application crashes.

I’ve tried three different approaches:

  1. Clicking the “Consultar PL” button and then selecting the “Save” button below it.
  2. Clicking on “Imprimir” (Print) option above.
  3. Sending a hotkey combination of “CTRL+P”.

All of these methods are valid for manual operation, but none of them seem to work for automation purposes. Do you have any suggestions or ideas on how to troubleshoot this issue?

image
image1367×853 77.1 KB

2

This is the crash

image

3

Hi @CP2208 ,

Please Try with the different Input Methods which you can select in the properties of Click and Type Activities. The attached URL would prove to be a useful read to learn about the different input Methods.

If the application crashes with all different input methods then check if there is any setting to enable scripting within the application.

Hope this helps you find a fix.!

Thanks,
Gautham.