"api/account/authenticate" endpoint returns 400 for new user accounts

There are 2 local accounts that can successfully make API authenticate calls in Dev, QA, and Prod. Created a 3rd local account and it works in Dev, but fails in QA and Prod.

A fix is scheduled for the next version, 20.10.

Current workarounds are shown below.

  • change password after logging on to the Orchestrator, when a new user is created.
  • turn off "Should change password on first login" before new users are created.