When we automate processes, we always make sure that finished transactions are tagged with two Output/Analytics data points, namely “Outcome” and “Drivers” (for process/root cause analysis). For some reason, you cannot set Output/Analytics data when the transaction is marked as “Failed”, which seems very counter intuitive. We want to be able to analyze the BRE/AE transactions in the very same way that we analyze our successful transactions. Is there any reason why this is not a possibility?
Side note: Yes, we are aware of the Details/Reason fields, but:
These fields are two singular String fields, whereas the Output/Analytics fields are dictionaries/json objects. So the Details/Reason fields are less dynamic, and have to be handled differently whenever setting up dashboards and analyzing the data
If we want to combine the insights from Successful and Failed transactions, we have to create a new calculated column, which feels unnecessary
I’ve also encountered the same issue with the Output/Analytics data.
By any chance do you know if there are any updates on this topic?
Will it be released in the near future?
Also wondering if/when this might be available. We want to add the application that was used to create a new case for a transaction item after a BRE was thrown. It looks like there is no way to do this other than setting the item to Successful first and updating the Output Data before immediately marking the item as Failed.
While it does appear that 22.10 added dictionary builder OR object for many input args, this did not happen with analytics and output. The option to select variable or to use advanced editor is not available, as can be seen above.
