"Analytics Data" for Failed transactions

Hi,

When we automate processes, we always make sure that finished transactions are tagged with two Output/Analytics data points, namely “Outcome” and “Drivers” (for process/root cause analysis). For some reason, you cannot set Output/Analytics data when the transaction is marked as “Failed”, which seems very counter intuitive. We want to be able to analyze the BRE/AE transactions in the very same way that we analyze our successful transactions. Is there any reason why this is not a possibility?

Side note: Yes, we are aware of the Details/Reason fields, but:

  1. These fields are two singular String fields, whereas the Output/Analytics fields are dictionaries/json objects. So the Details/Reason fields are less dynamic, and have to be handled differently whenever setting up dashboards and analyzing the data
  2. If we want to combine the insights from Successful and Failed transactions, we have to create a new calculated column, which feels unnecessary

Thanks!

Hi,
Thank you for your suggestion. I added it to our internal ideas tracker for our team to consider.

Hi @Pablito,

Do you know whats the latest on that one? Would be very useful. Any chance we will be getting this anytime soon?

Have a good one,
Filip

Hi @Filip_C,
It’s under review process.

Hi @Pablito, any updates on this request?

Thank you

Any update on this? It has been under review for over a year at his point.

Hello @Pablito,

I’ve also encountered the same issue with the Output/Analytics data.
By any chance do you know if there are any updates on this topic?
Will it be released in the near future?

Sincerely,
Calin

Also wondering if/when this might be available. We want to add the application that was used to create a new case for a transaction item after a BRE was thrown. It looks like there is no way to do this other than setting the item to Successful first and updating the Output Data before immediately marking the item as Failed.

1 Like

@Pablito have there been any updates on this one?

Looks like it was not added within 22.10

Screenshot 2022-11-13 125435

While it does appear that 22.10 added dictionary builder OR object for many input args, this did not happen with analytics and output. The option to select variable or to use advanced editor is not available, as can be seen above.

Hi all,

It appears that the problem has been resolved.

You can find more details at: Set Transaction Status activity output can not be set when status is failed