When we automate processes, we always make sure that finished transactions are tagged with two Output/Analytics data points, namely “Outcome” and “Drivers” (for process/root cause analysis). For some reason, you cannot set Output/Analytics data when the transaction is marked as “Failed”, which seems very counter intuitive. We want to be able to analyze the BRE/AE transactions in the very same way that we analyze our successful transactions. Is there any reason why this is not a possibility?
Side note: Yes, we are aware of the Details/Reason fields, but:
- These fields are two singular String fields, whereas the Output/Analytics fields are dictionaries/json objects. So the Details/Reason fields are less dynamic, and have to be handled differently whenever setting up dashboards and analyzing the data
- If we want to combine the insights from Successful and Failed transactions, we have to create a new calculated column, which feels unnecessary