An Asset That Existed In Orchestrator Goes Missing

Resolution when an asset that existed in Orchestrator goes missing.

Issue Overview: An asset that existed in Orchestrator went missing.

Root Cause: If an asset is deleted, it should be tracked in the audit logs. An asset should always have a record of it being created and if it was deleted, a record of it being deleted. If the audit logs do not show the asset being deleted, check user permissions.

An asset should never “go missing” without a record in the audit logs.

Diagnosing / Resolving the Issue:

  1. Verify that the asset was properly created by checking the audit logs. Make sure the time range is set to all time. Read more on Audit .

  1. If the asset has been deleted, the audit logs will show when and by whom. If the asset was deleted, contact the user that performed that operation.
  1. If the asset does not exist in the audit logs, that is an indication that it was never created.
    1. To verify this, try to see if there are any Robot logs where the asset was used.
    2. Most likely an automation that used that asset had the following error: Get Asset: Could not find an asset with this name. Error code: 1002
  1. Additionally, check user permission to make sure that the correct users have access to view the asset.
  1. If none of the above steps help, open a ticket with UiPath product support.