Allow Business (Client) to retry queue items?

Help Orchestrator
1

Hi Guys

A general automation design question:
Do you allow your Clients (or the Business in general) to directly use the retry queue item functionality?

In my current organization, only the support/devs have access to orchestrator and therefore any attempt to retry an item by the Business, requires them to contact support dev team, which costs time and effort.

I’m thinking of two solutions:

  1. Allow the business to retry items themselves via a custom portal that would utilize orchestrator API (build either in a BPMS tool or from scratch as an internally hosted web app). This will allow me to expose only the functionality that is really needed, and will allow for a consisent reporting/audit trail.

  2. Change the queue item processing design, so it allows the same item to be processed multiple times (instead of retrying, the business would just submit the same item again as a new item). This will mess up reporting, but is considerably easier to achieve.

All comments and advice much appreciated

2

@totoro84

You can use both the approaches dependign on the need

We have created a power app and exposed to business and we are levaraging api to add item to queue…

You can as well create a UiPath app to add items…and rather than retry from business side use adding new item as you would know even how many times it has been retried by business…and all the failed and successful attempts can be used.

but yes for reporting you have to make sure to take only the latest

cheers

cheers