Alerts no longer arriving, since SMTP server restricted to TLS authentication

We are using the Orchestrator 2022.10.7 Automation Suite, but around 6 months ago the alerts dashboard notification emails stopped arriving.

We believe it is because our SMTP server was restricted so as to only accept TLS authentication.

I cannot see anywhere to select TLS authentication from the SMTP configuration page, and I am not sure where else to look.

Please could someone advise how we can go about making this change, or a similar fix.

Kind regards
Alex

@Alex_N,

Welcome to the UiPath Community :tada:

Have you tried this KB?

Thanks,
Ashok :slight_smile:

1 Like

Hi Ashok,

That appears to be a different configuration menu.

This is the one I am using (Orchestrator - Configuring System Email Notifications)

Thanks,
Alex