Alerts no longer arriving, since SMTP server restricted to TLS authentication

[Alex_N (Alex)]

We are using the Orchestrator 2022.10.7 Automation Suite, but around 6 months ago the alerts dashboard notification emails stopped arriving.

We believe it is because our SMTP server was restricted so as to only accept TLS authentication.

I cannot see anywhere to select TLS authentication from the SMTP configuration page, and I am not sure where else to look.

Please could someone advise how we can go about making this change, or a similar fix.

Kind regards
Alex

[ashokkarale]

@Alex_N,

Welcome to the UiPath Community

Have you tried this KB?

How To Configure TLS Authentication And Encryption With HAA Addon

How to Configure TLS Authentication and Encryption with High Availability Addon? Changes to be made on Redis Web Management console Go to database – configuration and enable TLS [Require TLS for all Communications]. Read more on TLS Configuration [image] Go to Settings->general and copy the proxy Certificate [image] Changes to be made on Orchestrator servers Create a proxy.cer file, paste and save the content from proxy certificate [image] Open the proxy.cer file and install it in lo…

Thanks,
Ashok

[Alex_N (Alex)]

Hi Ashok,

That appears to be a different configuration menu.

This is the one I am using (Orchestrator - Configuring System Email Notifications)

Thanks,
Alex