AiCenter Install Fails Pre-Flight Check For NTP Status: System clock is not synchronized.

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AICenter Installation failing pre-flight checklist: [FAIL] NTP Status: System clock is not synchronized [WARN] NTP Status: Non-UTC timezone can interfere with system function..

Issue Description:

In the Pre-Flight checks, if an error message like this appears:

[FAIL] NTP Status: System clock is not synchronized.

[WARN] NTP Status: Non-UTC timezone can interfere with system function.


Resolution:
Please follow the troubleshooting steps below.

Note:
If using Red Hat Enterprise Linux 8.x, please use chronyd instead of ntpd in the following commands.

  1. Try executing the following command:

systemctl status ntpd

  1. If the service isn't installed:

  • To ensure successful AiCenter installation, the NTP service must be installed and running on the Linux Server. The NTP service is crucial for synchronization.
  • Involving a Linux admin may be necessary to assist in setting up and syncing the clock.
  1. If the service isn't running, try restarting it with the following command:

systemctl start ntpd

  1. After restarting the service, check its status by running:

systemctl status ntpd

  1. If the service is running, verify if the NTP server is correctly configured by using the following commands:

timedatectl

chronyc sources -v

  1. If the service is configured and running, and the Pre-Flight check error persists, please share the following information with UiPath Product Support:
  • A screenshot of the results after running the following commands:
    • systemctl status ntpd command
    • timedatectl command
    • chronyc sources -v.
  • Please indicate if this is a single-node or multi-node installation.
  • Is this an air-gapped or non-air-gapped installation?
  • Please confirm the version of Ai Center being installed.
  • Lastly, please share the entire output message for the Pre-flight Check.