AI Center Pipeline Killed Automatically

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Pipeline was killed automatically without any manual intervention. Why did this happen?

Issue Description: A Pipeline that has been running for days shows a Killed status even when no human user manually killed the pipeline.

Root Cause: This is a design limitation where pipelines are automatically killed after seven days to avoid being stuck for longer periods of time and consuming licenses and resources on the cluster.

Troubleshooting Steps:

  1. Confirm if the pipeline duration has exceeded seven days since the start or not. Go to pipeline details and check for "Created On" field to get the date & time on which pipeline is created.
  2. If the pipeline duration has exceeded 7 days, then it is due to the limitation mentioned above. Follow steps mentioned in AI Center Pipeline Running For A Long Time to reduce the duration of pipeline.

If the pipeline was killed even before 7 days without any input from users, reach out to UiPath Product Support team with the below details, as per the environment.

Information to Share with UiPath Product Support:

Cloud AIC Details

In the Cloud Tenant where this issue is occurring, gather the following information:

  • AI Center Project Nam
  • Share a screenshot of the Pipeline Page (Make sure the problematic pipeline is showing in the list for the screenshot)
  • Pipeline Details: (Click on the pipeline and share a screenshot of the top of the page)
  • Pipeline Report : (Click on the pipeline and then click the Download Pipeline Report Button)
  • Pipeline Partial Log: (Click on the pipeline and share a screenshot of the pipeline logs before scrolling down the logs. There could be an error message listed here, that would not be visible when exporting the full logs. After gathering the screenshot, copy the logs and share them by pasting in an email. If there is an option at the bottom of the logs stating partial logs are being displayed, download the full log and share them.)
  • Pipeline Full Log: (Click on the pipeline and then scroll down to the bottom of the pipeline's page. A down error should be visible below the partial log. Click the download icon to download the full log to share with support.)

On-Prem AIC Details

  • Version of AIC/AS (including minor version ex: 2022.10.1)
  • If the installation is standalone AIC or Automation Suite
  • If the installation is single node or multi node
  • If the installation is airgapped or online
  • Support Bundle
  • Diagnostic Logs
  • Share a screenshot of the ML Pipeline Page
  • Pipeline Details: (Click on the pipeline and share a screenshot of the top of the page)
  • Pipeline Logs: (Click on the pipeline and share a screenshot of the pipeline logs before scrolling down the logs. There could be an error message listed here, that would not be visible when exporting the full logs. After gathering the screenshot, copy the logs and share them by pasting in an email. If there is an option at the bottom of the logs stating partial logs are being displayed, please download the full log and share them.)
  • Pipeline Full Log: (Click on the pipeline and then scroll down to the bottom of the pipeline's page. A down error should be visible below the partial log. Click the download icon to download the full log to share with support.)
  • What was the base model used for training the pipeline? (For example: ML Packages/Out of the box Packages/UiPath Document Understanding/Invoices version 22.10.1.0).