Why when running or testing an agent, it fails with the error: error: "Insufficient available licensing units for operation" or it fails with this error: "Insufficient funds: Your account doesn't have enough credits to complete this source = [Manual]. Please add funds or contact your administrator for assistance."?
Issue Description
Running Agents consume Agent Units, and, potentially, AI Units, and when those are depleted, the execution of an Agent will fail with either of the mentioned error messages:
- "error: Insufficient available licensing units for operation" - when there are no AI Units available to be consumed by GenAI activities
- "Insufficient funds: Your account doesn't have enough credits to complete this source = [Manual]. Please add funds or contact your administrator for assistance." - when there are no available Agent Units for the run of the Agent
Resolution
Contact your organization admin to allocate more units to the tenant you are working on.
If this is a first-time use of these products and you only need a bundle of units for a trial run, the organization admin can request a service trial.
Alternatively, if you want to purchase more units, contact the account owner or sales representative.