Admin rights needed when connecting robot to orchestrator

[mdickinson (Matt)]

Installer(.exe or .msi): msi

License type(Free, Trial/License code): Enterprise

Studio/Robot version: 2019.4.2

Current behavior: Message box with ‘administrator rights needed’ pops up when I am trying to connect robot to Orchestrator. However I am an administrator.

Screenshot:

Any help is welcome and much appreciated.

[andreiT (Andrei Tapardea)]

Hi,
Do you by any chance have both MSI (enterprise) and exe (community) installed?

You can check by going to windows’s add remove programs and see how many instances of UiPath appear there :

-Andrei

[mdickinson (Matt)]

I only have one instance: MSI

[andreiT (Andrei Tapardea)]

Can you please enable low level tracing (open up a cmd, go to install folder and run “UiRobot.exe --enableLowLevel”) and see what UiPath errors are logged in event viewer > Windows Logs > Application ?
Then maybe send them to me so we can debug them.

What type of administrator are you using, local or domain one?

-Thanks,
-Andrei

[mdickinson (Matt)]

@andreiT

UiRobot.exe --enableLowLeve

Hi Andrei,

Thanks for your help.

I’ve run both studio and robot as an administrator and I followed your instructions and this is what came up in the windows logs.

[andreiT (Andrei Tapardea)]

Anything else? I see there are other errors at the same time 9:03:58, or is it the same ?

Can you also try through the same command line (run it as administrator)?

UiRobot.exe --connect -url (add url here) -key (add key here)

Also, what type of administrator is this ? local or domain ?