Admin Applications denied access to Queues in a different Classic Folder

Hello - We have a Resident orchestrator with all user Attended Automations in the /Accounts classic folder. When these automations run, they post statistics to a Queue that is created inside this folder.

In the /Default classic folder, there are automations that are run by Managers. And these automations will need to access (read/write to/from) the Queue inside the /Accounts folder and process the stats to prepare a report for the Manager.

Obviously the manager level Automations are not be accessible to normal users because they have been separated into different folders. This has been tested and it works as expected.

I’m testing the Manager automation in Studio. When posting items to the Queue, I pass the Orchestrator name as “Accounts” and also the name of the Queue I want to post the item to.

In the Orchestrator, the set up has been organized as follows:

The user associated with the Robot has Admin and Robot Roles assigned.
The Robot Role has the following permissions
Tenant Level:
Folders - View, Edit
Folder Level:
Queues: View, Edit, Create
Environments: View
Transactions: View, Edit, Create

However, when I debug the Automation, the Add Queue Item fails with the following error:

Add Queue Item: Folder does not exist or the user does not have access to the folder. Error code: 1100

Question is: What permissions am I missing?


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