Activation question with purchased version

Help
1

Hi, everyone,

I am a purchased user, and I got some problem with robot activation.
My company purchased a robot, it was activated successfully at the first time. But the robot cannot be used after computer system reinstallmant. We tried reinstall the robot again, and the error-1114 and error-1089 showed in two activation process respectively.
I tried to use the form Contact Technical Support to post a service request, but failed. The submit button do not work when I finish the form.
It would be so nice that you could offer some help, looking forward your reply.

xxliu

2

Hi @xxliu ,

Please delete license folder and give a try.
C:\ProgramData\UiPath\License

Also take a look.
https://www.uipath.com/kb-articles/uipath-offline-activation#Offline-Paid

Regards
Balamurugan

3

Hi Balamurugan,

Thank you for your kindly advise, but there is no license in the Uipath folder. C:\ProgramData\UiPath\License

Regards
Xxliu

4

The above one.I am using the chrome. I am able to click the submit button. I forward this to @ovi and @badita

Regards
Balamurugan

5

Hi!

As it is stated in the form page, “Any inquiries from personal email addresses won’t be answered.”

So please use your company email in order to make the request.

Please check this post regarding the license errors.

6

Hi Balamurugan,

I am using the chrome too, and I tried to submit the form this morning again, still failed.

Regards
Xxliu

7

Hi, Ovi,

I am using my company email addresses. Could you give me a email addresses, maybe u could check my form in the page of Contact Technical Support.

Regards
Xxliu

8

Hi, Ovi,

I sent my email address to you several days ago, is it a valid address for the technical support page?
Looking forward your message, thanks.

Regards,
Xxliu