Activation Issue: I want to use community edition, please help me renew license

[leonor.ycaza]

Can anyone help me with the issue - Device ID already activated, trial not allowed after code activation.

Here are my details:
Activation failed with error: 0
Error description: No Error
License status: Device ID already activated, trial not allowed after code activation

[Madhavi (K)]

My computer had active Enterprise license, now I cannot active Community Edition with errors

@Lori You can not switch from Enterprise license to community license. When you activated enterprise license, your device key is registered in the database. Only when that activation is disabled, you can register to community license. Contact UiPath Support to disable the enterprise license. Hope this is helpful.

Hope this helps.

[leonor.ycaza]

Hi! Thank you so much for the information. Can you give me the contact address? Thanks again!

[Madhavi (K)]

You can contact UiPath support at-

Contact Licensing Queries & Activations

You can also connect through UiPath Community users - @ovi @badita

[leonor.ycaza]

Okay! Thanks!!

[ovi (Viorela Preda)]

Hi, this is a common error and the explanation is here:

@ovi

“Device Id already activated, trial not allowed after code activation”

After you have once activated a device with a license code in the past you cannot use the free edition on the same device - it is not an error, is expected behavior. After code activation, the device ID remains registered in the system and it does not allow you to go back and activate CE.

In special situations where the above should be approved (going to Community after using a trial or license key) you will need to reach out to support and give details on your request and also provide the device ID of the machine. If the request is approved, support will release the device ID from the system and it will be possible to activate CE.

[leonor.ycaza]

Hi @ovi,
Thanks, I just read this information. I’m just not sure how to contact support since I’m only on community edition.

[ovi (Viorela Preda)]

@leonor.ycaza

since I’m only on community edition.

How did you activate with Trial code before?