How to resolve the Application Pool crash in Orchestrator 2019.10.14, occurring whenever the Orchestrator web page is accessed?
The Orchestrator website does not stay up round the clock and hence , when its page is accessed, the Application pool crashes. The procedure to troubleshoot is as follows:
Version : Orchestrator 2019.10.14 was in use for this scenario, but any version could be affected.
Resolution:
1) Uninstall the SCOM agent.
2) If SCOM agent is required, reinstall it and during installation specify NOAPM=1
Stop IIS site
run the MS Agent installer with the extra parameters: NOAPM=1
#this will only delete the APM monitoring
msiexe.exec /fvomus “MsMonitoringAgent.msi” NOAPM=1
For more details visit the link shared below:
https://kevingreeneitblog.blogspot.com/2017/03/scom-2016-agent-crashing-legacy-iis.html
https://docs.newrelic.com/docs/agents/net-agent/troubleshooting/resolve-net-scom-conflicts