Accessing Conversational Agent fails with Method not supported

When i try to run a conversational agent from Orchestrator, i get the error: "This method is not currently supported for running Conversational Agents. Please see the documentation for the correct ways to access them."

Issue Description

At the moment of publishing this article, Conversational Agents can be interacted with via Agents Instance Management, Microsoft Teams or Slack (preview feature).

If you try to interact with it via Orchestrator, it will fail with the error: "This method is not currently supported for running Conversational Agents. Please see the documentation for the correct ways to access them."

Root Cause

The issue occurred because Conversational Agents cannot be directly executed from Orchestrator. Instead, they must be accessed through supported methods such as Instance Management in Automation Cloud, Microsoft Teams, or Slack. This behavior is expected.