530 - Service unavailable when trying to access orchestrator server

[SachiniJ (Sachini Jayathissa)]

Hi All,

I have installed UiPath orchestrator server in a virtual machine (Installed Windows server 2012).

After successfully installaing orchestrator server, when I try to access it, it gave me below error .

I tried with differect solutions which are available here and some of them are as below.

HTTP Error 503. The service is unavailable - Troubleshoot steps

Description HTTP Error 503 [image] Troubleshooting steps The error mentioned comes when there is no response from the server or server is down. Either the application pool identity ID password is incorrect / changed or the Database account password has expired / incorrect to which connection string is configured Solution 1 : Verify the Application Pool details & reapply Navigate to: IIS -> Application Pool -> Advanced settings -> Identity -> Custom Account -> Set Credentials -> Prov…

UIPath Orchestrator not loading web page

I am trying to set up the UIPath orchestrator with the instructions guide. However, the website at https:// does not show up. I seem to have all the pre-requisites and have installed SQL Server Express, Elastic Search, and verified that all the ports are opened. What could the issue be?

But still, I could not resolve it. Really appreciate if you can give your ideas on this.Cheers !!!

[Matthew_Tan]

HI @SachiniJ
I recently encountered a similar issue. Upon investigation we saw in Windows Event Viewer that the “UiPath Orchestrator” application pool was crashing. This is the event we were seeing in Windows Event Viewer.

If you are seeing a similar error and you have Microsoft SCOM Agent installed on the same machine then maybe you are encountering the same problem we did. The resolution to that problem was to reinstall the Microsoft SCOM Agent with the NOAPM switch.

Refer to this guide for reinstalling the Microsoft SCOM Agent with the NOAPM switch. Reinstalling your SCOM agents with the NOAPM switch - Kevin Holman's Blog

[Matthew_Tan]

And if my suggestions does not work, make sure you raise a ticket with UiPath Technical Support. They can help you troubleshoot your issue. Raise a ticket here: Contact Technical Support

[Maneesha_de_silva]

Hi @SachiniJ ,
Pls try following things

• Restart your IIS

• Orchestrator required Secure SSL , i’m seen your image shows as http:/
  https:/ is required

• Check your proxy , you may need to add your orchestrator in to proxy

[SachiniJ (Sachini Jayathissa)]

Hi @Matthew_Tan,

I checked Event log and under issue category I have below issue.

And under warning category , below issue displayed.

Thanks.

[SachiniJ (Sachini Jayathissa)]

Hi @Maneesha_de_silva,

I tried with your solution also. But did not work. Thank you !!!

[SachiniJ (Sachini Jayathissa)]

I’m using community edition. As I know we don’t have a chance to contact support team since we have not purchase Enterprise edition?

Am I correct or any idea?

[Maneesha_de_silva]

@SachiniJ
Its not an issue just contact technical support they always there to help you.

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