After upgrade to 2021.10.4 - browser error, Studio crashed

Feedback Studio
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1

After upgraded to 2021.10.4 two days ago, I’ve got two issues:

  1. this error in the browser add-on (I’ve tried: delete, reinstall, restart computer - no results):
    image

  2. Studio closed by itself (running two instances in the same time) and my file has been corrupted; the recovery feature doesn’t fix the file and all my work has been lost (even I’ve saved my work many times before crash happened).

3

@IPIX

check below for your reference

Hope this will help you

Thanks

4

Hey,

  1. I had the same problem with chrome extension after update to 21.4.5. I had to reinstalled chrome and install extension once again. It’s fixed my issue.
5

Thanks, Piotr.

8

What version have you upgraded from?

What does the extension error say exactly at hover?

Usually, a simple browser restart should solve the issue. Make sure you stop all Chrome process including the ones running in the background.

9

Updated from 2021.10.3.
This is the error from hover:

image

As I’ve said, I’ve tried restarting, reinstalling etc.
Anyway, it seems to work normally, despite of that displayed error.

10

Hi Thomas, @IPIX

Ok. Still, there should be an error message there … could you please click on the extension icon and let me know what is it?

Thank you
G

11

Hey,
I had exacly the same issue after upgrade on-prem from 2020.4.3 to 2021.4.5.
Extension for Edge and Chrome didn’t work correctly and I had the same icon as @IPIX.
In my case helped reinstalation of webrowsers. So it isn’t a single case.
My OS is WS2016.

12

This is the message from the icon:

image

13

Somehow, after days, it dissapear.

14

Without a thorough investigation, it’s hard to say what the problem is.
I have a hunch that your Chrome is running background apps - this usually happens when you are using various other apps/extensions. These background apps prevent Chrome from restarting entirely even when it’s explicitly closed.